Q&A: How Nestle Pizza Improved Efficiency with Workforce Scheduling

Questions and answers on how to implement a demand-driven, optimized workforce scheduling solution.

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Q. Does ScheduleSoft have application outside of manufacturing? 

A. Yes, any industry with complex shift scheduling is a good fit. We have many public sector, energy, consumer goods and food processing customers.

Q. Greg, Was the final goal is to meet demand, respect constraints or achieve the least cost?

A. Yes. The objective is always to meet demand at the lowest possible cost wthout violating any constraints.  In the real world where constraints are routinely violated, we give you visibility into which constraints are being violated, when, why and by whom.

Q. How does a variable outbound schedule tie in. Front-end demand offers more stability than on daily outbound deliveries? 

A. Whether production or other forecastabe demand is used on the input site, a wave-based outbound demand system can also be used (in fact can be used for one department even if abother is forecasted in a different way).

Q. Do you provide the ability to add skill sets and names of temps when scheduling labor? How do you designate one temp has a higher skill set than another?

A. Yes. Often there are multiple layers of temporary employees (seasonal, temp-to-hire, temp, part time) with specific skills and labor rules all meeting the same labor requirements in sequence after full time employees (or sometimes without any full timers).  As for differences of otherwise equally qualified employees, we allow for multiple tie-breakers to be defined by the users and set for each employee.

Q. Is ScheduleSoft able to allocate a person to multiple locations? Like a person helping two packaging line?

Yes, our Fractional Demands capabilities support sharing an employee across multiple lines.

Q. A large piece of being successful is understsanding employee's capabilities/skills. How do you maintain this data set and keep it current?

A. We have a fully functional and integrated qualification management system (QMS) which typically replaces triba knowledge, spreadsheets, and can even augment data in ERP systems (for example, a qualification might be to the "crane" job but employees might be allowed to preference "south crane" or "north crane," data which is not used for base qualification management or pay calculations and so becomes data that is now native to ScheduleSoft and not ERP.

Q. Does it have a skills matrix?

Yes, related to QMS described above.

Q. Does ScheduleSoft have much experience interfacing with JD Edwards ERP?

Yes, our enterprise integration software allows us to easily integrate with any ERP package, and we are Oracle partners as well.

Q. Has ScheduleSoft been extended to indirect labor pools such as maintenance labor based on maintence work orders and planning requirements from SAP?

Yes, in addition to parallel job scheduling (sharing an employee across lines), we have the ability to interface with Enterprise Asset Management systems to allocate jobs across multiple employees or across multiple days to the same employee, or to a group or employees.  In this way, work-order-based work can be assigned along-side line-based work.

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