Bake in Flexibility for Consistency, Efficiency
Key Takeaways
- Bakery companies are introducing health-focused products with added fiber, protein and natural ingredients to meet consumer demand for better-for-you treats.
- Technological advancements, such as automated laminating and freezer-to-oven processes, help bakers produce consistent, high-quality products efficiently.
- Workforce training and industry collaborations are crucial for maintaining product quality, addressing staffing challenges and supporting innovation in baking.
In the baking industry, it seems there’s rarely smooth sailing when it comes to consumer demands. Because of that variability, bakery operations need to be flexible while still producing consistent, high-quality products for their customers and end users.
In the past, low-carb diets dragged on the category; nowadays, it’s the rise of weight-loss and appetite-suppressing drugs. However, one positive has remained, and that’s consumers’ willingness to treat themselves — and spend on quality to do so. Today, baking companies need to respond to the rapid growth of healthy indulgence, explains Beth Kohl, team leader-technical counselor at Rich Products.
“We make sure to offer our customers the healthy, nutrition-focused varieties of desserts they are looking for, in a timely fashion,” she explains. “We are constantly paving the way and being a part of the trends as they evolve and infinitely have new products on the horizon that are just what the doctor ordered, whether healthy for your body or healthy for your soul.”
Christine Hoguet, marketing manager at Vandemoortele USA, adds that a customer-centric approach is the foundation of her company’s innovation, promotional and merchandising strategies.
“Keeping a finger on the pulse of market and consumer trends, we make sure we adapt our product offerings to respond to these trends,” she explains. “Whether that’s more product offerings with multigrains and seeds to fulfill demand for better-for-you pastries, or broadening our portfolio of minis to match the little treat and on-the-go snacking trends, we collaborate directly with operators and retail partners to make sure the in-store bakery operates as a key destination that drives basket size.”
Many bakers are heeding the demands of today’s GLP-1 users and offering new varieties of their products to meet their nutrition needs. GLP-1 drugs suppress the appetite, so consumers using them thus need to load up on nutrients, vitamins and minerals in the fewer foods they eat.
This has given added life to the protein craze that has hit nearly every corner of the food & beverage industry in recent years. Piling on to that desire for more protein in products, numerous industry experts have posited that increased fiber formulations will be sought-after in the next year plus.
Big companies are already jumping on board. Bimbo Bakeries USA, for example, in May launched three new breads to meet these needs. Oroweat Fiber Power Bread offers 14g of fiber, and Oroweat Protein Bread provides 20g of complete protein per two slices of each.
In Bimbo Bakeries’ announcement of these products, the company cited Cleveland Clinic data saying that more than 90% of U.S. adults do not get enough fiber in their diets, and the Fiber Power Bread would get them 40% of their daily goal.
Flowers Foods jumped on board last January, launching its Nature’s Own Life Wheat + Protein, which offers 22g of protein per two slices. In the announcement for the product, Krystle Farlow, senior director of brand management at Nature's Own, cited Circana data that 41% of adults want to increase protein intake, and this new product would provide them a “protein-rich and keto-friendly sandwich bread that also delivers on the Nature's Own brand promise of no artificial flavors, colors, preservatives, and no high fructose corn syrup.”
Those are just two examples of new products meeting consumer demands. And the industry has been through the health-conscious push before. However, this time around, price has weighed heavier on consumers, as inflation continues to rear its ugly head.
Dave Desena, also a team leader-technical counselor for Rich’s, points out that retailers have responded to consumer price sensitivity by offering smaller portion sizes on certain products and a wider assortment on others. “This strategy not only helps maintain attractive price points but also supports healthier serving sizes,” he says.
Speaking of healthier options, consumers are demanding to know more about the products they consume, with regard to the ingredient lists, the level of processing a product requires and other perceptions of healthfulness that often make headlines in mainstream and social media channels. And retailers are responding.
“Retailers are also expanding their assortment of gluten-free, sugar-free, and products made with all-natural ingredients for coloring and flavoring to meet evolving consumer preferences and regulatory trends,” Desena adds, saying that Rich’s offers products that meet many of those demands across several categories, from pizza to cookies, brownies, breads and rolls. It also has responded to cleaner-label trends by introducing all-natural icing options for its products.
Create consistency amidst turbulence
For many processors of baked goods, helping customers, whether they are at-home consumers or in-store bakeries, is paramount. Creating baked items efficiently and consistently takes precision and sharp attention to detail, Hoguet says.
“Bakeries must combine adapted, high-precision equipment with ‘slow food’ processing, allowing doughs to undergo slow fermentation so gluten structures and rich flavor profiles develop properly without being over-handled,” she says. “Combining modern equipment with traditional time-honored methods is what maintains batch-to-batch consistency.”
Add to that the variety of challenges faced by in-store bakeries (and the processors who supply them), says Desena, both on the workforce and equipment sides of the equation.
“Finding skilled labor and ensuring employees are consistently trained on proper proofing and baking procedures remains a significant challenge for in-store bakeries,” he explains. “Key operational concerns include achieving consistent proofing and finished product size for dough-format items, maintaining uniform bake color and effectively staging products throughout the production process to ensure quality and efficiency.”
Kohl points out that in-store bakeries still mix product from scratch, and they adhere strictly to requirements on ingredient sourcing and storage. “Most ingredients are purchased from approved manufacturers, so if an ingredient is out of stock, it is not always possible to quickly substitute it with an alternative product off the shelf,” she says.
Fortunately, says Claire Zelenka, who is also a team leader-technical counselor at Rich Products, solutions are available to help bakeries keep up. “The availability of fully finished and further-finished products has made it easier for retailers to deliver consistent, high-quality items to their customers,” she says. “These solutions help maintain product consistency despite staffing changes, while also reducing the potential for operational errors and additional labor-related costs.”
Hoguet also says equipment manufacturers have “made incredible leaps in automated laminating technology,” which helps bakers preserve a handmade look and texture even when producing at scale. Vandemoortele also leans into product innovation, such as its patented “Bake’Up” freezer-to-oven process.
“By flattening and pre-glazing our pastries without destroying dough lamination, we allow operators to bake authentic European croissants directly from the freezer in under 30 minutes with zero proofing, defrosting or specialized labor required,” Hoguet explains. “Innovation like this solves labor and storage challenges while guaranteeing consistent, fresh-baked quality every time.”
Beyond processing equipment, communications technology can be better incorporated to help train customers at multiple locations and share recipes and best practices within each customer’s network, says Zelenka.
“I believe there are many opportunities to further utilize technology to support live training demonstrations that extend beyond local training sessions,” she says. “For example, a live video feed could showcase the proper steps for preparing a product and be broadcast to associates who can watch from a mobile device while performing the task themselves.”
It appears that industry associations have heard the call, as this past April, the American Bakers Assn. (ABA) and the American Society of Baking (ASB) announced a multi-year collaboration to expand educational programming, enhance workforce development and increase industry-wide advocacy initiatives. Under the agreement, ABA will invest $500,000 over the next five years to support ASB’s development of impactful, accessible educational programs aimed at building the industry’s talent pipeline and creating clear pathways for professional advancement, the announcement said.
Comprehensive training, Kohl adds, “enables bakers to recognize poor product quality, identify improper mixing and catch incorrect ingredient additions before they impact the finished product.”
And while no one wishes for mistakes to happen, catching them earlier in the process gives the operators more flexibility to remedy the situation and continue to produce consistent, high-quality products for customers and consumers alike.
About the Author
Andy Hanacek
Senior Editor
Andy Hanacek has covered meat, poultry, bakery and snack foods as a B2B editor for nearly 20 years, and has toured hundreds of processing plants and food companies, sharing stories of innovation and technological advancement throughout the food supply chain. In 2018, he won a Folio:Eddie Award for his unique "From the Editor's Desk" video blogs, and he has brought home additional awards from Folio and ASBPE over the years. In addition, Hanacek led the Meat Industry Hall of Fame for several years and was vice president of communications for We R Food Safety, a food safety software and consulting company.


